Upon gaining a new client, a set of service standards tailored to those clients’ individual needs is agreed. These are then introduced and reviewed on a regular basis in conjunction with the client. Thus ensuring we are providing the optimum levels of service possible.
Detailed below are some of the service standards of Bina Travel.
- Bina Travel will answer 90% of all calls within 4 rings.
- Bina Travel will acknowledge all emails within 4 hours, during working day.
- Bina Travel will not issue any travel documentation without first receiving a correctly authorized and completed purchase order.
- All air bookings will be ticketed and dispatched at least 24 hours prior to departure, unless booking occurs within that period or otherwise agreed with the client.
- Bina Travel will provide to all travelers a comprehensive itinerary for every booking.
- All reservations will be made in accordance with the client’s company travel policy.
- Written confirmation of all bookings will be sent to the clients.
- Bina Travel- Service Timing and Availability
- Working week to Saturday to Friday 08:00 to 18:00.
- Weekly holiday on Friday.
- 24 hour emergency supports for after office hours & on Holidays.
- Members of the designated team will have 24 hour mobile contact,
- Bina Travel which will immediately assist on any inquiry / problem.