Search +93 (0) 20 22 12 515

Upon gaining a new client, a set of service standards tailored to those clients’ individual needs is agreed. These are then introduced and reviewed on a regular basis in conjunction with the client. Thus ensuring we are providing the optimum levels of service possible.

Detailed below are some of the service standards of Bina Travel.

  • Bina Travel will answer 90% of all calls within 4 rings.
  • Bina Travel will acknowledge all emails within 4 hours, during working day.
  • Bina Travel will not issue any travel documentation without first receiving a correctly authorized and completed purchase order.
  • All air bookings will be ticketed and dispatched at least 24 hours prior to departure, unless booking occurs within that period or otherwise agreed with the client.
  • Bina Travel will provide to all travelers a comprehensive itinerary for every booking.
  • All reservations will be made in accordance with the client’s company travel policy.
  • Written confirmation of all bookings will be sent to the clients.
  • Bina Travel- Service Timing and Availability
  • Working week to Saturday to Friday 08:00 to 18:00.
  • Weekly holiday on Friday.
  • 24 hour emergency supports for after office hours & on Holidays.
  • Members of the designated team will have 24 hour mobile contact,
  • Bina Travel which will immediately assist on any inquiry / problem.